Refund Policy

The subscription

The Gladiator plan starts with a 7-day free trial. Cancel during the trial and you are never charged. After that it renews monthly; cancel any time and it runs to the end of the period you paid for — we do not refund partial months, but you keep what you paid for until it ends.

If the service was genuinely broken for a meaningful part of a month — our fault, not your site's — contact us and we will make it right with a refund or credit.

Sponsorships

A rail slot or match sponsorship is refundable in full any time before it first appears on the site. Once it is live, the time already shown is used; if you cancel early we refund the unused days of a rail slot pro rata. A match sponsorship covers one specific week and is not refundable once that week's card is showing it — except when we remove it under our own content rules through no fault of yours, in which case you get the unused time back in full.

The EU right of withdrawal

If you are an EU consumer you normally have 14 days to withdraw from an online purchase. Our services begin immediately at your request when you subscribe or a sponsorship goes live; by starting them you agree to immediate performance and acknowledge that once a service is fully performed the withdrawal right lapses. The trial means this costs you nothing on the subscription: the simplest withdrawal is cancelling before the trial ends.

How to ask

Payments are processed by Polar as merchant of record, so refunds are executed through Polar. The fastest route is writing to hello@uptimegladiator.com with the email on your account; we will handle it with Polar from there.